Authors:
Janet I. Ramos, Rosalinda Lacerona, Jonathan M. Nunag

Addresses:
¹College of Business Administration, Graduate School, University of the East, Manila, Philippines. ²College of Business Administration, Graduate School, University of the East, Manila, Philippines. ³Graduate School, Angeles University Professional Schools, Angeles City, Pampanga, Philippines. janet.ramos@ue.edu.ph1, rosalinda.lacerona@ue.edu.ph2, nunag.jonathan@auf.edu.ph3

Abstract:

This research paper focuses on understanding the impact of the Operational Excellence framework in business organizations. We attempt to answer how operational excellence (OPEX) and its subsystem strategies applied in organizations affect employee performance. It also answers how the individual or combined operational excellence subsystems impact organisational employee performance. The conclusion shows which working factors significantly affect the employee's overall work results or performance output. The impact of different work environment factors such as work set-up and location, shift schedules, scheduled leisure days, employee tenure, role and type of work is also presented. We collected two years’ worth of data from an organization and performed the analysis to extract the valuable findings that will help academicians and researchers, business students, industries and organizations, and operational excellence specialists make decisions to improve performance to the operational excellence framework implemented in organizations. The research employed quantitative methods and descriptive statistics to aid the investigation. Correlation analysis, Analysis of Variance and Tukey's method are used. The new findings will help stakeholders to understand the connection between employee performance, different work factors and Operational Excellence in pursuing sustainable success and a competitive edge in their respective industries.

Keywords: Operations Excellence (OPEX); Business Process Outsourcing (BPO); Daily Management; Strategy; Problem-solving; People Development; Employee Performance.

Received on: 29/09/2022, Revised on: 17/11/2022, Accepted on: 07/01/2023, Published on: 15/02/2023

FMDB Transactions on Sustainable Social Sciences Letters , 2023 Vol. 1 No. 1, Pages: 12-25

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