Authors:
Diah Bayu Ramadhani Lubis, Thioly Theresia Sitanggang, Siti Nurmala Lubis, Iskandar Muda, P. Sudha, Narina Perveen

Addresses:
Department of Accounting, Universitas Sumatera Utara, Kota Medan, Sumatera Utara, Indonesia. Department of Business Administration, Dhaanish Ahmed College of Engineering, Chennai, Tamil Nadu, India. Department of Management and Economics, Kunming University of Science and Technology, Kunming, China.

Abstract:

The Technology Acceptance Model 2 (TAM 2) has become a widely used theoretical framework for analysing technology adoption factors across various contexts. This study systematically reviews 22 Scopus-indexed articles to examine the development, patterns, and implications of TAM 2 across healthcare, education, consumer technology, and organisational settings. The analysis demonstrates TAM 2's continued relevance due to its adaptability in integrating social factors (e.g., subjective norms and image) and cognitive factors (e.g., job relevance and output quality) to predict technology adoption. Geographically, TAM 2 research is predominantly conducted in East Asian countries such as Taiwan and South Korea, with significant contributions from the United States and Europe. Key findings highlight the central role of Perceived Usefulness (PU) and Perceived Ease of Use (PEOU) as mediators between external variables and actual usage intentions and behaviours. However, the impact of specific factors, such as Result Demonstrability and Voluntariness, varies across contexts. This study also identifies opportunities to advance TAM 2 through integration with other models, such as UTAUT, and through exploration in new regions and emerging technologies. Practically, these findings guide the development of more user-centric technologies by considering social, cognitive, and contextual factors.  

Keywords: Technology Acceptance Model 2; Technology Adoption, Perceived usefulness; Perceived Ease of Use; Systematic Review; Consumer Technology; Healthcare Sector; Result Demonstrability.

Received on: 20/07/2024, Revised on: 07/10/2024, Accepted on: 16/12/2024, Published on: 07/06/2025

DOI: 10.69888/FTSML.2025.000418

FMDB Transactions on Sustainable Management Letters, 2025 Vol. 3 No. 2, Pages: 43-54

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