Authors:
Hendrik Susanto, Simon Ebel Maris Phoek, Inez Cara Alexander Phoek

Addresses:
School of Economics, STIE Saint Theresa, Merauke, South Papua, Indonesia. 

Abstract:

This study examines public administration management innovation at Saint Theresa School of Economics and its impact on open and accountable government. The study uses a qualitative case study design to examine administrative reforms in higher education in the border region. Participants included institutional leaders, administrative personnel, lecturers, and students in in-depth interviews, participatory observation, and document analysis. The findings show that academic services have been digitalised, information systems have been developed, and administrative procedures have been simplified. Innovations have increased job efficiency and the transparency of information. IT infrastructure issues, limited staff digital literacy, and a lack of accountability-based work culture hinder implementation. To overcome these problems, the report suggests digital literacy training for human resources, integrated information systems, and leadership commitment to a creative and accountable organisational culture. Given the high level of administrative activity from November 2024 to January 2025, this investigation yielded rich observational findings. The study's single-institution emphasis suggests the need for comparative and mixed-methods research to improve generalisability. This work advances higher education governance that meets digital-era difficulties and public transparency demands.  

Keywords: Public Administration Innovation; Higher Education Governance; Information Transparency; Information Systems; Higher Education Management; Job Efficiency; Leadership Commitment.

Received on: 01/08/2024, Revised on: 19/10/2024, Accepted on: 27/12/2024, Published on: 07/06/2025

DOI: 10.69888/FTSML.2025.000419

FMDB Transactions on Sustainable Management Letters, 2025 Vol. 3 No. 2, Pages: 55-62

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